Home Client Login Doctor Access Privacy Statement Career Contact Us Français
About Us
  Integrity - Service - Knowledge - Care
You are here : Home / About Us
  Fast, secure, complete.  

Our Company

Keyfacts is a Canadian-owned and operated company that has been serving the Life and Health Insurance industry since 1922. Our commitment to delivering answers and solutions in a timely fashion is a natural outcome of our mission statement, which all Keyfacts employees take to heart.

We are the leader in APS services in Canada, and have proven ourselves to be focused, innovative, and most importantly, customer service driven. We believe that the best way to stay on top is to always stay one step ahead.

  • We invest in our people. Our highly qualified personnel make sure the requested information has been provided by the medical community.

  • We invest in our relationships with the other communities involved, participating as an active member of the industry by attending shows and conferences, hosting events, and by meeting and speaking with our customers and other industry stakeholders.

  • We invest in our process, heavily emphasizing the role of technology and constantly updating our IT systems to ensure that all confidential information is delivered seamlessly and in a highly secure manner.

  • Most importantly, at Keyfacts the customer comes first. We listen to what our customers have to say so we can better serve you. Our staff is located across Canada – West, Central and Eastern regions – so you can deal with Keyfacts personnel in your time zone, in either English or French.

Our Mission Statement

Keyfacts is innovation. As market leaders we are committed to delivering customer-focused, technology-driven solutions in a workplace that inspires growth and integrity.

Our corporate values are based on the following key factors:

  • Innovation: The key to staying on top as market leaders is innovation, which generates growth and profitability for our company and our clients.

  • Performance: We strive for continuous improvement in performance and measure our results carefully to ensure that integrity and respect for people are never compromised.

  • Quality: We are dedicated to delivering quality services to our customers. This commitment is at the core of all our values, and ingrained in the work of all our employees.

  • Teamwork: We know that to be a successful company we must work together. Our employees' best practices are sharing and open communication, regardless of geographical location.

Our Focus

Keyfacts is proud of its reputation as Canada's leading IIS provider. A loyal and growing customer base is the key to our success, earned as a result of our stringent work ethic and our company culture, which are based on:

  • Integrity: We've proven our integrity, discretion and confidentiality for over 85 years. You can depend on us to gather all medical information with the highest degree of confidentiality and care, and deliver it to the recipient communities in the most highly secure manner possible. Our employees sign confidentiality agreements, strictly follow all privacy of information regulations (federal, provincial, institutional and corporate), and keep up with the latest information security measures.

  • Service: Our services target the efficiency of the life and health underwriting market, while providing flexible solutions. We offer doctors several convenient options for information delivery, including via the Internet for members of the Canadian Medical Association (CMA) through our agreement with that organization. The end result is timely delivery of information reports, no matter what the volume, with the fastest turnaround in the country. We're very proud of our proven service record, and value the difference it makes to all communities involved.

  • Knowledge: There's no substitute for experience – our personnel are knowledgeable in information technology, privacy of information rulings, human relations and all aspects of the life and health insurance underwriting field. We provide a highly automated system with proprietary software that incorporates new advancements in the field as they happen. Our information database is available 24/7, and is updated continuously.

  • Care: We take great care to retrieve all and only the exact, true information for each case. We understand the needs of our clients and the life and health insurance industry as a whole. And we care about timely delivery to the right location of the information required to fulfill the applicant's request for insurance coverage, our primary concern.

Our Pledge

It is our single-minded goal to help you deliver critical confidential information as efficiently and safely as possible. With Keyfacts on your side, you will reduce turnaround time and handle a greater volume of reports. Simply put, you will be able to provide the highest standard of service to your clients.


[ Security ] [ Privacy Statement ]